Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
Job description
Responsibilities:
-
Shift Rotas:
- Cover shifts starting from 6:30am on a rotation basis.
- Provide holiday cover on a rotation basis.
- Occasional weekend work, major release sanity checks, etc.
-
Incident and Problem Management:
- Manage and own P1/P2 incidents and problems end to end.
- Communicate with internal users and management over incidents and post-mortems.
- Diagnose issues and establish their root cause.
- Initiate task force over critical incidents.
- Liaise with upstream and downstream systems support teams as appropriate.
-
Application Monitoring and Follow-Up:
- Ensure global uptime target of 99.9% across the Rates eTrading platform.
- Handle production implementation, troubleshooting, and monitoring of trading applications.
- Monitor application state and input/output data correctness throughout the day.
- Perform system administration.
- Support traders, troubleshoot, and diagnose functional and technical issues in the production environment.
-
Knowledge Management and Documentation:
- Document support procedures on wiki.
- Maintain team knowledge base on wiki for all in-scope applications.
- Provide support to end-users on application usage.
- Train Follow-the-Sun and regional support teams as required.
- Communicate daily handover documents to Follow-The-Sun support teams.
-
Continuous Service Level Improvement:
- Ensure application support logs are meaningful and actionable.
- Reduce dependency on manual interventions by leveraging enterprise tools.
- Implement self-recovery and automated incident detection.
-
Maintenance and Enhancements:
- Participate in release cycles for functional validation.
- Review releases and coordinate deployment/post-release checks.
- Communicate Release Notes.
-
Project and Specific Tasks:
- Gather requirements from business users and clarify them for development teams.
- Coordinate client onboarding on third-party platforms.
- Manage projects related to support, including incident response and maintenance.
- Handle application impact of database or MQ systems migration.
Profile Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience in application support, preferably in financial services.
- Strong problem-solving and diagnostic skills.
- Familiarity with electronic trading platforms and market access.
- Basic understanding of FX and Rates trading.
- Excellent communication skills for interaction with traders, sales, and IT teams.
- Ability to work in a shift rotation and cover bank holidays/weekends as needed.
- Experience with system administration and production implementation.
- Knowledge of enterprise batch scheduling and monitoring tools.
- Ability to document procedures and maintain knowledge bases.
- Experience in managing incidents and coordinating task forces.
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.